At frontline.io, we’re proud to support global leaders like HP in transforming service delivery with XR. At the recent Experience Vision in Paris, Ayush Jain, a leader at HP xRServices, delivered a keynote showcasing how frontline.io technology has helped drive measurable outcomes in industrial support and training. As HP’s technology partner, frontline.io has enabled HP xRServices to evolve from traditional methods to AI-powered, scalable XR solutions that work across devices and geographies.
In his talk, Ayush highlighted the core advantages they’ve gained with frontline.io:
- Fast to develop
- Requires no special skills
- Runs on all devices
These capabilities are fundamental to our platform’s design. By offering a scalable, device-agnostic solution, frontline.io empowers teams like HP’s to build immersive procedures once and use them everywhere — mobile, tablet, or headset — unlocking training and service agility at scale.
Ayush Jain keynote at Experience Vision 2025 in Paris
This case study will help you get a better understanding of what XR can do for industrial training, service, and support operations and how HP approached it with frontline.io XR platform.
frontline.io: The Engine Behind HP xRServices
HP xRServices was created to transform how HP supports and trains customers operating its complex industrial printers. The program combines Mixed Reality hardware (such as headsets), digital procedures, and expert service teams — all aimed at increasing press availability, empowering operators, and reducing the company’s carbon footprint through remote-first service models.
But to make this vision a reality, HP needed a solution that could deliver three key capabilities:
- Fast, scalable content creation for training and support
- Device flexibility across mobile, tablet, and XR headsets
- A partner agile enough to co-develop and evolve with their needs
Sylvain Faligand, Vice President Customer Success HP Industrial Print, described the challenges in our interview last year
That’s where frontline.io came in. After evaluating over 100 vendors, HP selected frontline.io as the only platform that could fully support both their technical requirements and strategic ambitions. frontline.io turned out to be the most comprehensive solution to cover all the use cases and all realities. Furthermore, as a startup, we were ready to collaborate flexibly with HP, developing new features and assisting in content creation, and addressing any questions that could arise.
Ayush Jain, a leader at HP xRServices division, commented on why HP chose frontline.io as a platform for XR training and remote support
As Ayush mentioned in the interview with XR Today, the two biggest barriers to XR adoption were content creation and hardware flexibility. frontline.io eliminated both: HP can now create content once and deploy it across any device, enabling service managers and customers alike to benefit from immersive guidance — even on a mobile phone.
More than just a vendor, frontline.io became a collaborative partner — helping HP kick-start their content library, shape early adoption, and continuously evolve the platform to meet enterprise-grade needs.
How frontline.io XR Platform Was Implemented
At frontline.io, we understand that XR adoption in organizations takes time. Even though we provide an easy and intuitive platform, like with any software, teams usually need some time to get used to it.
From day one of our partnership with HP four years ago, our Customer Success and Solutions teams worked closely with xRServices to support fast implementation.
We began by assisting with the creation of essential procedures, giving HP’s internal team a foundation to grow from. Soon after, the xRServices team took full ownership of content creation, with several remote agents becoming internal champions and trainers.
Our role didn’t end there. frontline.io’s Customer Success team remains available anytime HP needs support — offering responsive, personal service that we pride ourselves on.
To make the platform feel truly embedded within HP’s ecosystem, we also developed a white-label version of frontline.io — allowing HP’s customers to experience branded XR support as part of their standard service environment.
The Value frontline.io Brought to HP
- HP has seen a shift from onsite to remote resolutions, significantly reducing the need for travel and contributing to its carbon footprint reduction goals.
- The average resolution time for remote service calls has improved, leading to increased machine availability and uptime for HP customers.
- Through immersive XR guidance, HP has reduced the need for formal operator training, enabling quicker onboarding and empowering operators to work more independently.
- The frontline.io platform has enabled content deployment to scale 5x faster across global teams, supporting the rapid growth of HP’s xRServices program.
These are exactly the kind of real-world, measurable results frontline.io is built to deliver.
Sylvain Failgand, Vice President Customer Success HP Industrial Print, mentioned the boost in overall production capacity for HP’s clients
HP’s success with frontline.io isn’t an exception — it’s the outcome of a platform purpose-built for the scale and complexity of industrial training and support.
Whether you’re a global enterprise or a mid-sized manufacturer, frontline.io gives you the tools to create, scale, and sustain XR programs — without the friction. We’re proud to have HP as a long-term partner, and even more proud to know our platform plays a key role in powering their global XR services.
Let frontline.io be your trusted partner in bringing XR to life — from remote support to immersive training, across devices, borders, and teams.
